Privacy Policy

Kashi InfoTech Solutions ("KITS", "we", "us", or "our") operates the website kashiinfotechsolutions.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, advertisements, or services, including lead generation campaigns on platforms such as Facebook and Instagram.

By using our Site or submitting your information through any of our forms or advertisements, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

• Name
• Email address
• Phone number
• Message content
• Any other details submitted through forms or advertisements

b. Lead Generation Data (Meta Platforms)

We may collect your information through lead forms on platforms such as Facebook and Instagram. This may include your name, phone number, email, and any additional details you choose to provide.

c. Automatically Collected Information

• Pages visited, time spent, referral source
• Browser type and device information
• Collected in aggregate via Vercel Analytics

d. Cookies and Local Storage

We use only essential cookies for basic functionality (e.g., theme preferences). We do not use advertising or tracking cookies.

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and requests
• Contact you about the specific real estate service, property, or CRM demo you requested, including via phone, SMS, WhatsApp, or email if you submitted data through Meta Lead Ads or our website
• Provide information about our services and real estate offerings
• Send newsletters or updates (if subscribed)
• Improve our website and services
• Comply with legal obligations

Meta Lead Ads: If you submit information through Meta Lead Ads, we use it to contact you about the specific real estate service or property you inquired about.

3. Lead Generation & Marketing Communication

By submitting your information through our website or lead forms on platforms such as Facebook or Instagram, you expressly consent to be contacted by Kashi InfoTech Solutions via phone calls, SMS, WhatsApp, and email regarding your inquiry.

This may include communication related to:

• Property details, offers, and site visit scheduling
• CRM product demos and onboarding
• Promotions and marketing campaigns related to your inquiry
• Follow-ups on your requests

You understand that consent is not a condition of purchase and that you may opt out at any time by replying STOP or emailing support@kashiinfotechsolutions.com.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share your information with:

• Internal team members
• Authorized service providers
• Real estate partners, builders, or agents

Such sharing is strictly for the purpose of responding to your inquiry or providing requested services. All parties are required to maintain confidentiality and comply with applicable data protection laws.

5. Email Communications

When you submit a form or subscribe:

• Your data is sent securely via SMTP to our internal email
• Used only to respond or provide updates
• Not added to external CRM systems without consent

You can unsubscribe anytime by:

• Clicking unsubscribe (if available), or
• Emailing us with "Unsubscribe"

6. Third-Party Services

We use:

• Vercel Analytics — privacy-friendly, no personal tracking. See Vercel's Privacy Policy.
• GoDaddy SMTP — secure email transmission via TLS.

These services process limited data necessary for functionality.

7. Data Retention

We retain personal data only:

• As long as necessary to fulfill the purpose
• Or as required by law

8. Data Security

We implement appropriate technical and organizational measures to protect your data. All data is transmitted securely using HTTPS encryption.

However, no method of transmission over the internet is completely secure.

9. Your Rights

Depending on applicable laws (such as India's IT laws or international regulations), you may have the right to:

• Access your personal data
• Correct or update your data
• Request deletion
• Withdraw consent
• Object to processing
• Nominate a representative — under the DPDP Act 2023, you may nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity

To exercise your rights, contact us at: support@kashiinfotechsolutions.com

10. Children's Privacy

Our services are not intended for individuals under 18 years of age, in accordance with India's Digital Personal Data Protection Act 2023 (DPDP Act). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from someone under 18, please contact us immediately at support@kashiinfotechsolutions.com and we will delete it promptly.

11. Data Breach Notification

In the event of a personal data breach that is likely to result in risk to your rights or interests, we will:

• Notify the affected individuals as soon as reasonably practicable
• Report the breach to the Data Protection Board of India as required under the DPDP Act 2023
• Take immediate steps to contain and remediate the breach

To report a suspected data breach or security concern, contact us immediately at support@kashiinfotechsolutions.com with subject line "Security Concern".

12. Grievance Officer

As required under the Information Technology Act 2000 and the DPDP Act 2023, we have designated a Grievance Officer to address any privacy-related complaints or concerns:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services implies acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

15. Compliance with Advertising Policies

This Privacy Policy is designed to comply with applicable data protection laws and platform policies, including Meta Advertising Standards and lead generation requirements.